ConnectUSA

ConnectUSA currently serves over 500 cities across 35 states, with new areas added every month. We're rapidly expanding our fiber network to bring high-speed internet to more communities across the United States.

You can check availability by entering your ZIP code in our service checker on the homepage, or by calling our experts. We'll verify coverage and provide available plan options for your specific location.

ConnectUSA stands out with our commitment to:

• No data caps - Truly unlimited usage
• Transparent pricing - No hidden fees or surprise charges
• 24/7 US-based support - Real help from real people
• Latest technology - Advanced fiber-optic network
• Price guarantee - No unexpected price hikes

Standard installation typically takes 2-4 hours. Our professional technicians will schedule a convenient appointment time and ensure everything is working perfectly before they leave. Installation includes setting up your modem/router and testing your connection.

Yes! Professional installation is included with all our plans at no extra cost. Our certified technicians will handle everything from setting up your equipment to optimizing your WiFi coverage throughout your home.

We provide all necessary equipment including:

• Basic Plan: Free modem
• Plus & Premium Plans: Free modem and router
• Premium Plan: Includes whole-home mesh WiFi system

All equipment is included at no additional cost with your service.

No! All ConnectUSA plans are contract-free. You can cancel at any time without early termination fees. We offer month-to-month service with the flexibility to change or cancel as your needs change.

We offer price guarantees to protect you from unexpected increases:

• Basic Plan: 1-year price guarantee
• Plus & Premium Plans: 2-year price guarantee

Your monthly rate will not increase during the guarantee period.

No hidden fees! The price you see is the price you pay. This includes:

• No equipment rental fees
• No installation fees
• No data overage charges
• No activation fees

We provide comprehensive 24/7 customer support through multiple channels:

• Phone Support: Available 24/7 with US-based agents
• Live Chat: Instant help through our website
• Email Support: Detailed assistance within hours
• Community Forum: Help from other customers and experts
• Self-Service Portal: Setup guides and troubleshooting

We guarantee 99.9% network uptime. Our advanced fiber-optic network includes redundant systems and 24/7 monitoring to ensure reliable service. In the rare event of an outage, our team works immediately to restore service.

Yes, you can use your own compatible router. However, we recommend using our provided equipment which is optimized for our network and includes free replacements if needed. Using your own router may limit some advanced features and support options.